Shipping Policy
We aim to deliver your jewellery safely and on time.
Order Processing
- Orders are usually processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Standard delivery usually takes 3–7 business days depending on the delivery location.
- Delivery timelines may vary during festivals, sales, or unforeseen courier delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping may be offered on selected orders or promotional campaigns.
Order Tracking
- Once your order is shipped, tracking details will be shared through email or SMS so you can monitor your shipment status.
Delivery Attempts
- Courier partners may attempt delivery multiple times.
- If the delivery fails due to incorrect address or unavailability of the customer, re-shipping charges may apply.
Delayed or Lost Shipments
- While every effort is made to ensure timely delivery, delays caused by courier services, weather conditions, or other unforeseen circumstances may occur.
- In case of lost shipments, support assistance will be provided after confirmation from the courier partner.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- Orders shipped to incorrect addresses provided by the customer may not be eligible for refund or replacement.
Damaged Package
- If the package appears damaged or tampered with at the time of delivery, please refuse the package or contact customer support immediately with photos.
Contact for Shipping Support
For shipping-related queries or assistance, contact:
Customer Support: Solaah.in@gmail.com