Return & Refund Policy
We want you to love your purchase. If you are not fully satisfied with your bracelet, bangle, earrings, or jewellery set, you may request a return or refund under the following conditions.
Eligibility for Returns
- Returns must be requested within 7 days of receiving the order.
- Products must be unused, unworn, and in original condition with all tags, packaging, and accessories included.
- Items showing signs of use, damage, alteration, or missing packaging will not be eligible for return or refund.
- For hygiene reasons, certain earrings may not be eligible for return if opened or used.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewellery
- Clearance or sale items
- Gift cards or promotional items
- Products damaged due to misuse or improper handling
Refund Process
- Once the returned item is received and inspected, the refund will be processed.
- Approved refunds will be credited to the original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the wrong or damaged item was delivered.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact customer support within 48 hours of delivery.
- Share clear photos and order details for quick assistance.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund or store credit may be offered.
Return Shipping
- Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
- Secure packaging is recommended while returning products to avoid damage during transit.
Cancellation Policy
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellation requests cannot be accepted.
Contact for Support
For any return, refund, or exchange assistance, contact:
Customer Support: Solaah.in@gmail.com